How we collect, use, and protect your information.
Dog Gone Spoiled ("Dog Gone Spoiled," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, book or receive services, or otherwise interact with us. By using our website or services, you agree to the practices described in this Privacy Policy.
We collect information that you provide directly to us, information collected automatically when you use our website, and information from limited third-party sources.
Information you provide directly may include your name, email address, phone number, mailing or service address, the name and details of your pet (such as breed, age, temperament, vaccination status, grooming history, and special instructions), payment information you submit through our payment processor, and any messages, photos, or other content you send us.
Information collected automatically when you visit our website may include your IP address, device and browser type, operating system, referring/exit pages, pages viewed, links clicked, approximate location, and the date and time of your visits. This information is collected through cookies, log files, and similar technologies.
Information from third parties may include information from our payment processor (such as payment confirmation), our scheduling/booking platform, our website analytics provider, and our SMS/messaging service provider, in each case as needed to operate our services.
We use your information to: (a) provide, maintain, and improve our grooming and related services; (b) schedule, confirm, reschedule, or cancel appointments; (c) communicate with you about your appointments, your pet, and our services; (d) process payments and maintain transaction records; (e) send you transactional messages, service updates, and (with your consent) marketing or promotional messages; (f) respond to inquiries and customer service requests; (g) operate, secure, and improve our website; (h) comply with legal obligations and enforce our Terms of Service; and (i) protect the rights, property, and safety of Dog Gone Spoiled, our clients, our staff, and the public.
If you opt in to receive text messages from Dog Gone Spoiled, you agree to receive SMS messages related to your appointments, account, and (where applicable) promotions or service updates.
Consent. By providing your mobile phone number and opting in (for example, by submitting a form, checking an SMS opt-in box, or texting us a keyword), you consent to receive SMS messages from Dog Gone Spoiled at the number you provide. Consent is not a condition of purchasing any goods or services.
Message frequency. Message frequency varies based on your interactions with us.
Message and data rates. Message and data rates may apply, depending on your mobile carrier plan.
Opt-out. You may opt out at any time by replying STOP to any message. After you reply STOP, we will send a confirmation message and you will not receive further SMS messages from that program unless you opt back in.
Help. For help, reply HELP or contact us at doggonespoiled2013@gmail.com.
Carriers. Carriers are not liable for delayed or undelivered messages.
We share your information only as described in this Privacy Policy. Specifically, we may share information with: (a) service providers and vendors who perform services on our behalf, such as payment processors, scheduling/booking platforms, website hosting and analytics providers, email and SMS messaging providers, and customer support tools; (b) professional advisors, such as accountants, attorneys, and insurers; (c) governmental authorities or other parties when required by law, in response to lawful requests, or to protect the rights, property, or safety of Dog Gone Spoiled, our clients, our staff, or others; and (d) a successor entity in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories listed above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Our website uses cookies and similar technologies to operate the site, remember your preferences, understand how visitors use the site, and improve our services. You can control cookies through your browser settings; however, disabling certain cookies may affect site functionality.
We retain personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and the purpose for which it is processed.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You may: (a) update or correct your contact information by contacting us; (b) opt out of marketing emails by following the unsubscribe instructions in those emails; (c) opt out of SMS messages by replying STOP; and (d) request access to, correction of, or deletion of your personal information, subject to applicable law and our recordkeeping obligations. To make a request, contact us at doggonespoiled2013@gmail.com.
Depending on where you live, you may have additional rights under applicable privacy laws. We will respond to verifiable requests as required by law.
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
You must be at least 18 years old, or the age of majority in your jurisdiction, to use our services or submit information through our website. By providing information to us, you confirm you meet this requirement. See also our Terms of Service.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing them with any information.
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. Material changes will be communicated through our website or other appropriate channels. Your continued use of the website or services after the changes take effect constitutes your acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us at doggonespoiled2013@gmail.com.